We offer appointments Monday to Friday from 9am to 4.45pm and do our very best to provide you with appointment times that suit your schedule.
Our Practice is closed on Saturday, Sunday and Public Holidays.
We always try our best to assist you with an appointment on-the-day if you need to be seen urgently. These limited appointments are made available from 8.30am and are on a first-come first-served basis.
For acute, severe, life-threatening emergencies, dial 000.
Walk in appointments are not available.
We do not accept appointment requests via email as our email is not regularly monitored.
If you require medical assistance after hours, please contact the Canberra After Hours Locum Medical Service (CALMS) on
Please inform Reception if you would like to book a telehealth consultation, standard consultation (6-15mins) or a long consultation (15-30mins). Some appointments require a long consultation such as new patients, skin checks, procedures, mental health care plans, health assessments, DVA permanent impairment and claims completion, diving and commercial driving medicals. Please discuss the reason for your appointment with reception so you can be given an appropriate consultation length.
House calls for existing patients who are unable to travel may be requested by contacting our reception during business hours.
If you require a referral to a specialist, script refill, a medical form or have a specific request requiring a Doctor’s attention you will need to book an appointment. It is imperative that the Doctors can monitor your medical conditions and your response to treatment. Medications should be reviewed at least 6 monthly. Completion of any forms require a patient assessment so the Doctor has the most up to date and accurate information recorded. We also ask that you respect the Doctor’s limited time in the day, as when they are not seeing patients they are reviewing and following up pathology reports, reading specialist letters, completing paperwork, writing reports and more. Booking an appointment for these types of requests is appreciated so the Doctor can manage you with the full attention needed and to keep on top of an already busy day.
When the practice receives your investigation results, they will contact you if the Doctor would like to discuss the results with you. We are able to tell you if your results have been received and whether you require follow up with the Doctor, only if the doctor has seen them.
Reception staff are unable to comment on specific results and you may be put through to our Nurse to discuss further.
Pathology and imaging results can take anywhere between 24 to 48 hours to receive after the test. However, every test can be unique so please note that some results can take longer than this.
Holt Medical Centre is a private billing practice. At Holt Medical Centre, our aim is to provide the highest quality of care to all our patients. We are private, small business and the Medicare rebate has failed to keep up with the actual current costs of delivering quality medical services in a well-equipped facility and therefore, to provide the best service to our patients we are required to charge a fee for all medical services.
Patients are able to receive their Medicare rebate at the time of payment for their consultation.
We offer Health Care Card holders a concession rate.
DVA Gold Card holders, DVA permanent impairment assessments and health assessments are bulk billed. For DVA White Card holders, only specific DVA accepted conditions can be bulk billed and must be the only condition discussed at the appointment. If you have non-DVA accepted conditions to discuss with the Doctor, a separate consultation must be made.
Worker’s Compensation appointments are required to be settled at the time of consultation.
We understand that sometimes appointments need to be changed at short notice. Missed appointments or cancellations within 2 hours of the appointment time, will attract a cancellation fee.
We send text appointment reminders the day before your appointment.
Please let our staff know at reception if you wish to be contacted for your appointment reminders for overdue care activities such as skin checks, cervical screening tests, health assessments and chronic disease reviews.
We also recommend at the time of your appointment you make a personal note in your phone or diary when the doctor would like to see you again.
Holt Medical Centre is committed to maintaining the confidentiality of your health information.
Transferring Medical records
Medical records are held securely and if you wish your information to be transferred to another Doctor, we will ask you to sign a release declaration and a fee of $40 will be payable. A copy of your relevant information will be sent to the new Doctor with the original file kept at Holt Medical Centre.
Medical reports for solicitors and insurance companies will only be performed if appropriate consent has been arranged and prior payment is received. If you wish to have a copy of your medical information, it may be required to book an appointment with your Doctor to discuss.
Why and when your consent is necessary?
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. An electronic patient health record will be created to store your personal and health information. Only staff who need to see your personal and health information will have access to these files. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide health care services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
– Names, date of birth, addresses, contact details
– Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
– Medicare number (where available) for identification and claiming purposes
– Healthcare identifiers
– Health fund details
Can you deal with us anonymously?
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
During the course of providing medical services, we may collect further personal information and record this information in your personal health record that we maintain electronically in our patient health record management system.
Our practice participates in My Health Record. Information will only be shared with this system with your consent. Please advise your Doctor if you do not wish to have your medical records uploaded to this system.
Your feedback is important to us and we always endeavour to provide you with the highest quality service. Please let staff at reception or one of our Doctors know if you have any problems with the service or any suggestions, ideas or concerns. We will do our best to find a better way of meeting your needs. Also, please let us know what you do enjoy about the service we offer so we can ensure to keep up the good work in the areas you appreciate.
We have provided some links below to some resources which might be helpful for a basic understanding of some common health concerns. This is not a substitute for medical advice which should be sought from your Doctor. Please feel to discuss any of these resources at a consultation.
Alzheimer’s and Dementia